| Customer Service | |
| Commended | Winner |
| Aerial Direct | The One Point |
| MVNO | |
| Commended | Winner |
| SMARTY Mobile | Sky Mobile |
| Airtime Distributor | |
| Commended | Winner |
| Mainline | Digital Wholesale Solutions |
| Service and Repair | |
| Commended | Winner |
| iSmash | Samsung & WeFix |
| Recycling Provider | |
| Commended | Winner |
| Redeem & Telefonica/MusicMagie | GSUK |
| Innovative Product | |
| Commended | Winner |
| Zagg - Invisible Shield | Samsung Galaxy Fold |
| Innovative Service | |
| Commended | Winner |
| Samsung Knox | EE Smart Plan |
| Best Smartphone | |
| Commended | Winner |
| Samsung Galaxy S10 5G | Huawei P30 Pro |
| Rugged Smartphone | |
| Commended | Winner |
| CAT S52 | Samsung Galaxy XCover Pro |
| IoT Application | |
| Commended | Winner |
| V for Vodafone | Samsung Smart Things |
| Best Channel Software Solution | |
| Commended | Winner |
| Tariffcom | Compare & Recycle |
| Online Retailer | |
| Commended | Winner |
| MusicMagpie/The iOutlet | AO Mobiles |
| B2B Dealer (Under 50 Employees) | |
| Commended | Winner |
| Pure Telecom | Uplands Mobiles |
| B2B Dealer (Over 50 Employees) | |
| Commended | Winner |
| Onecom | Vivio |
| Accessory Distribution (Under 100 Employees) | |
| Commended | Winner |
| Genuine Solutions | SatyaTech |
| Accessory Manufacturer | |
| Commended | Winner |
| Otter Products/Case Station | Juice |
| Smartphone Manufacturer | |
| Commended | Winner |
| Xiaomi | Samsung |
| Mobile Billing Platform | |
| Commended | Winner |
| Union Street Technologies | Aurora Affinity |
| Mobile Device Distributor (over 100 Employees) | |
| Commended | Winner |
| N/A | Westcoast |
| Mobile Device Distributor (under 100 Employees) | |
| Commended | Winner |
| N/A | Eurostar Global |
| Gadget/Phone Insurance | |
| Commended | Winner |
| Insurance2Go | Bastion Device Cover |
| Best Network – Retail | |
| Commended | Winner |
| O2 | Vodafone |
| Best Network – Customer Service | |
| Commended | Winner |
| EE | Three |
| Best Network – Performance | |
| Commended | Winner |
| Vodafone | O2 |